# Support Hub Guide

Last reviewed: 2026-04-24

Primary source surface:

- `/private/support`

## Purpose

The Support hub gives signed-in users one place for human support, onboarding, workflow help, and
learning resources.

Users can use the support hub to:

- request or schedule a 1:1 onboarding session
- email Raven Support
- request a callback or call the configured support hotline
- open major product workflows
- access member webinars
- review learning modules
- generate consulting starter-kit documents

## Human Escalation

RavenAgent can explain workflows and next steps, but these cases should be easy to escalate to a
human:

- billing, credits, invoices, and plan changes
- failed runs that consumed credits or need manual review
- low-quality outputs, unexpected results, and escalation cases
- account access, onboarding, and workflow troubleshooting

## Learning Library

The support hub organizes short help around major workflows:

- Dashboard and next actions
- Resume generation workflow
- Job fit assessment
- Contacts and network intelligence
- Careers watchlist and listings
- LinkedIn archive and network intelligence guide
- Raven workspace

## Consulting Starter Kit

The support page includes reusable consultant-side documents that are separate from
customer-specific proposals:

- consulting capabilities statement
- W-9 packet guide
- independent contractor agreement baseline
- standard proposal template
- reusable statement of work
- invoice and payment instructions
- kickoff and delivery pack

These are support artifacts. They are not legal or tax advice. Users should have agreements and tax
materials reviewed by qualified professionals when needed.